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Refund and Returns Policy


AOA Art & Design

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Due to the nature of AOA’s print-on-demand fulfillment strategy, to be eligible for a return, your item must be damaged or defective in some way upon receipt of the product. The damage or defect must be from the manufacturer.

We do not accept returns or issue refunds for digital goods and services after receipt of said goods or services.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Face masks

To complete your return, we require a receipt or proof of purchase, the digital copy on your account is acceptable, if you did not signup for an AOA account, a copy of the email receipt will need to be included with your request and it can be emailed to:

Please do not send your purchase back to the manufacturer, the purchase must be returned to: AOA Art & Design, 337 Avenue Rd. Kingston, Ontario K7M 1C8.

There are certain situations where only partial refunds are granted:

  • Any obvious signs of use
  • Any item returned with obvious signs of damage, wear and tear not attribuitable to the manufacturer.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven(7) days.

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank or credit company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to and send your item to: AOA Art & Design, 337 Avenue Rd. Kingston, Ontario K7M 1C8.

To return your product, you should mail your product to: AOA Art & Design, 337 Avenue Rd. Kingston, Ontario K7M 1C8.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at for questions related to refunds and returns.


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